Antania Logo Artistry LLC is dedicated to providing professional custom logo design and brand visual identity services to clients in the United States. We value every client’s experience and aim to protect your rights through a clear and fair refund and cancellation policy.
As our offerings consist of digital design services—which do not involve the shipment of physical goods—this policy applies specifically to logo design orders, the delivery of digital files, and related services.
- Refund Request Period
Clients may request a refund within 30 days of the date of payment for their order.
We will review each request based on the order status, the progress of the design work, the amount of work already completed, and applicable U.S. laws.
- Eligibility for Refunds
You may submit a refund request under the following circumstances:
- Design work has not yet begun: If an order has been paid for but we have not yet commenced any design work, you may request to cancel the order and receive a refund.
- Design work is incomplete: If the design process is still underway, you may contact us to explain the situation; we will evaluate your refund request based on the actual progress of the work.
- Services do not match the order: If the design services provided differ significantly from what was described on the product page or in the order confirmation, you may request a refund or ask us to provide an appropriate resolution.
- Failure to deliver files: If, due to our error, the final design files cannot be delivered, we will verify the situation and either provide the files or issue an appropriate refund.
- Duplicate payments: If a system or payment processing error results in a duplicate charge, we will refund the excess amount once the issue has been verified.
- Orders in Progress or Completed
Because logo design is a customized service, we may have already invested significant time and professional resources once the design process begins.
For orders where design work has commenced, is partially completed, or for which final files have already been delivered, refund requests will be evaluated based on the work completed, the terms of the order, and applicable laws.
If our services have not been performed in accordance with the agreed-upon terms, we will provide reasonable remedies based on the specific circumstances.
- “Unopened” or “Used” Status
As our logo design services are entirely digital, the concepts of “opening,” “unpackaging,” or “unsealing” physical goods do not apply. Even if a client has opened, viewed, or downloaded the design files we provided, they may still submit a refund request, subject to the provisions of applicable law.
Eligibility for a refund will be assessed based on the order status, the extent to which services have been completed, and applicable legal requirements. We will not automatically deny a refund request simply because the client has opened or downloaded the design files.
- Order Cancellation Policy
If you wish to cancel an order, please contact us as soon as possible—ideally before the design work begins.
- If design work has not yet begun: You may request an order cancellation.
- If design work has already commenced: Cancellation and refund requests will be evaluated based on the progress of the work.
- If the final design files have already been delivered: Requests will be handled based on the status of service fulfillment and applicable law.
Cancellation requests must be submitted through our official customer service channels, accompanied by the relevant order information.
- Refund Processing Time
Once a refund request is approved, the refund will be issued via the original payment method.
- Refund review period: Typically 3–5 business days.
- Refund processing time: Once approved, it generally takes 5–10 business days for the funds to reach your account, depending on the processing speed of your bank or payment service provider.
The actual time it takes for funds to appear in your account may vary based on your issuing bank, payment institution, or the processing procedures of the financial system.
- How to Request a Refund
To request a refund, please contact us via the customer service email address provided on our official website and include the following information:
Client’s full name.
Order number.
Email address used when placing the order.
Reason for the refund request.
Proof of the order or payment (if available).
Upon receiving your request, we will verify the order details and provide you with an update on the outcome as soon as possible.
- Return Address and Contact Information
As Antania Logo Artistry LLC provides digital logo design services—with all deliverables sent via email or digital download links—there are no physical goods involved; therefore, a physical return address is generally not required. If you wish to request a refund, cancel an order, or address issues regarding delivered digital design files, please contact us first via the following channels:
Company Name: Antania Logo Artistry LLC
Address: 2524 ML KING JR DR SW APT 2307
ATLANTA, GA 30311
Email:
[email protected]
[email protected]
If your request involves physical materials or other items that must be returned, please contact our customer service team in advance to obtain the correct return address. Do not send any items back without prior confirmation.
- Legal Matters and Customer Rights
This refund policy is established in accordance with applicable U.S. federal and state laws.
Should any provision of this policy conflict with consumer protection rights guaranteed by applicable law, the latter shall prevail. This policy does not limit any non-waivable rights to refunds, cancellations, or other statutory entitlements that you may have under the law.
- Contact Us
Antania Logo Artistry LLC takes every refund and after-sales request from our customers seriously.
If you have any questions regarding refund eligibility, order cancellations, the delivery of design files, or other after-sales concerns, please reach out to us using the contact information provided on our official website.
We will make every effort to respond to your inquiry within 24 hours.